These terms apply to our website and to the services we provide to clients. They are written to be read, not to be impenetrable. If anything here is unclear, ask us before you agree to it.
Snaptic (Pty) Ltd ("Snaptic", "we", "us", or "our") is a brand diagnosis and positioning agency registered in the Republic of South Africa.
These terms govern two things: your use of this website, and the services we provide if you engage us as a client. By using the site you accept the parts that apply to visitors. The parts that apply to clients take effect when an engagement begins under section 4.
If we have signed a separate written agreement with you, or issued a proposal or statement of work that says something different, that document takes precedence over these terms to the extent of any conflict.
Snaptic provides brand and marketing services. These typically include brand diagnosis, positioning, messaging and brand voice, and the content, design, video, photography, website and search visibility work that follows from them. The specific services, deliverables, timelines and fees for your engagement are set out in the proposal or statement of work we agree with you.
We provide professional services, not software. There is nothing to subscribe to and no account to create.
Enquiries, quotes and proposals are invitations to discuss, not binding offers. An agreement is formed when you accept a proposal or statement of work in writing, including by email or WhatsApp, or when you pay a deposit against it, whichever happens first.
Quotes are valid for 30 days from issue unless the quote says otherwise.
Where work is agreed on a fixed scope, material changes to that scope may change the fee. We will tell you before doing work that falls outside what was agreed, and you decide whether to proceed.
You agree to:
What stays ours. Our methods, frameworks, internal tools, templates and know-how remain our property, including anything we developed before or independently of your engagement. Nothing in these terms transfers those to you.
What becomes yours. On full payment of all amounts due for an engagement, ownership of the final deliverables produced specifically for you transfers to you. Working files, rejected concepts and intermediate drafts remain ours unless we agree otherwise in writing.
What you supply. Materials you give us remain yours. You grant us permission to use them for the purpose of performing the work.
Third-party assets. Some deliverables may include fonts, stock images, music or software licensed from third parties. Those are governed by their own licences, which we will identify, and which may require you to hold or renew a licence directly.
Showing our work. We may describe and display completed work in our portfolio and marketing unless you ask us in writing not to. We will not disclose information you have marked confidential.
We use AI tools in parts of our work, including research, analysis and drafting. All output is reviewed by a person before it reaches you. Insights, recommendations and analysis we provide are professional opinion, not guarantees of a commercial result, and decisions you take based on them remain yours.
Tell us in writing if you do not want your materials processed using third-party AI tools, and we will accommodate that where it is technically possible.
Each of us may learn confidential information about the other. Both of us agree to keep it confidential, to use it only for the engagement, and not to disclose it without permission, except where disclosure is required by law or to professional advisers bound by confidentiality. This obligation continues after the engagement ends.
How we handle personal information is set out in our Privacy Policy, which forms part of these terms.
Where we process personal information on your behalf as part of an engagement, you remain the party responsible for deciding why and how it is processed, and we act on your documented instructions. If you are subject to the UK or EU General Data Protection Regulation, we will enter into a separate data processing agreement with you on request.
Our work may involve third-party platforms and services, such as hosting providers, advertising platforms, analytics tools and social networks. We are not responsible for their availability, performance, pricing or policy changes, and your use of them is governed by their own terms.
We will perform our services with reasonable skill and care, to the standard expected of a competent provider in our field.
We do not warrant that our work will produce any particular commercial outcome, including any level of sales, leads, rankings, engagement or revenue. Marketing results depend on factors outside our control.
This website is provided for information. We do not warrant that it will be uninterrupted or error free.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under the law that applies to you. If you are a consumer, section 14 also applies and prevails over this section where they conflict.
Subject to that, our total liability arising out of or in connection with an engagement is limited to the total fees you have paid to us for that engagement in the 12 months before the event giving rise to the claim.
Subject to the first paragraph of this section, we are not liable for loss of profit, loss of revenue, loss of business or anticipated savings, loss of goodwill, or loss or corruption of data, in each case whether direct or indirect.
We are not liable for any loss that was not reasonably foreseeable to both of us when the agreement was formed.
This section applies if you engage us as an individual acting outside your trade, business or profession, and in South Africa it applies to the extent the Consumer Protection Act, 2008 applies to the transaction.
Your statutory rights. Nothing in these terms affects the rights you have under the consumer protection law of your country of residence, including the South African Consumer Protection Act, the Electronic Communications and Transactions Act, and the consumer protection laws of the United Kingdom and the European Union where they apply to you. Where any clause in these terms conflicts with a right you cannot lawfully be asked to give up, that right prevails and the rest of these terms continue to apply.
Right to cancel. If you agree to services with us at a distance, for example online, by email or over WhatsApp, you may have a statutory right to cancel within a cooling-off period without giving a reason. That period is 14 days in the United Kingdom and the European Union, and 7 days for electronic transactions under South African law. To cancel, tell us in writing at hello@snaptic.co.za within the period.
If you ask us to start early. If you ask us to begin work during the cooling-off period, and we do, you may be required to pay for the work reasonably performed up to the point you cancel. If the services are fully performed within the period with your express consent, the right to cancel may fall away.
Refunds. Where a cancellation right applies, we will refund amounts due within 14 days of being told you have cancelled, less any amount properly payable for work already performed.
Either of us may end an engagement by giving the other written notice. If you end an engagement before it is complete, you remain liable for work performed and third-party costs committed up to that point, and any deposit covering that work is not refundable. Section 14 applies if you are a consumer exercising a statutory cancellation right.
Either of us may end an engagement immediately if the other commits a material breach and does not remedy it within 14 days of being asked to, or becomes insolvent or unable to pay its debts.
Sections that by their nature should survive termination will do so, including confidentiality, intellectual property, limitation of liability and governing law.
If you engage us in the course of a business, you agree to indemnify us against claims, losses and reasonable costs arising from materials you supplied to us, from your use of deliverables in a way we did not advise, or from your breach of these terms. This section does not apply if you are a consumer.
Neither of us is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, civil unrest, epidemics, industrial action, failure of utilities or telecommunications networks, and sustained interruption of electricity supply. If such an event continues for more than 60 days, either of us may end the affected engagement by written notice.
We may update these terms. The version published on this page when your engagement is formed is the version that applies to it. Changes do not apply retrospectively to an engagement already underway unless we both agree in writing, or the change is required by law.
For continued use of this website, the current published version applies. The date at the top of this page shows when it was last changed.
These terms and any dispute arising from them are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.
If you are a consumer, this does not deprive you of the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of that country. If you are resident in the United Kingdom or the European Union, you keep the protections available to you there.
If something goes wrong, contact us first at hello@snaptic.co.za. Most problems are resolved this way. We will acknowledge your complaint within 5 working days and give you a substantive response within 20 working days.
If we cannot resolve it between us, either of us may refer the dispute to mediation before starting proceedings. Consumers may also be entitled to use an alternative dispute resolution or ombud scheme in their own country, and in South Africa may refer a complaint to the National Consumer Commission.
Questions about these terms: hello@snaptic.co.za.